Returns & Exchanges
At Grind, we want you to be completely satisfied with your coffee experience. If your order doesn't meet your expectations, we offer hassle-free returns on non-perishable items and equipment within 30 days of purchase.
Initiate Your Request
Contact our support team with your order number and a brief explanation of the issue to receive a return authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all accessories and manuals are included to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your box and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing